Refund Policy

Orchestra is a one-time purchase, sold through Polar (our merchant of record). This page explains how refunds work and how to request one. Questions any time: hello@orchestra-automation.com.

Try it free first

Every account gets a 14-day free trial of the complete product — no card required. We built the trial so you can be sure Orchestra fits your needs before you pay; it's the surest way to avoid needing a refund at all.

How to request a refund

For the first 14 days after you buy, you can refund yourself from your account page — no email, no waiting on us:

1. Sign in at orchestra-automation.com/account
2. Under License, choose Request a refund
3. Tell us what pushed you to ask (it genuinely shapes what we build next), and confirm

The money goes back to your original payment method straight away. Your license stops working; the flows you built stay on your machine, and any Playwright code Orchestra exported remains yours.

After 14 days, or if the button isn't there for any reason:

• Email us at hello@orchestra-automation.com and we'll arrange it, or
• Contact Polar directly using the receipt they emailed you.

Refund eligibility is determined by our payment provider's applicable buyer terms together with the rights below. We aim to respond to any refund request within a day or two.

EU and UK right of withdrawal

If you are a consumer in the EU or UK, you have a statutory 14-day right of withdrawal for digital purchases. Ask us or our payment provider within 14 days of your purchase and it will be honored — no reason required.

What happens to your license

When a purchase is refunded or charged back, its license is deactivated and the account returns to its pre-purchase state. Your work is never touched: the flows you built and any code you exported remain yours and keep working.

Contact

For anything to do with a refund, email hello@orchestra-automation.com.